🚚 Delivery
Delivery times
– Quebec & Ontario: 2 to 7 business days
– Rest of Canada: 3 to 10 business days
For international orders, delivery times are provided for informational purposes only and may vary depending on the carrier, postal services, and customs authorities of the destination country. Univers RC Loisirs cannot be held responsible for delays caused by delivery services or customs clearance procedures.
Shipping costs
The fees are calculated automatically based on weight and destination.
In-store pickup
Available at the following address:
1387 105th Avenue, Shawinigan
You will receive a notification when the order is ready.
Order tracking
An email with the tracking number is sent as soon as the order is shipped.
International orders
Orders shipped outside of Canada may be subject to taxes, customs duties, VAT, and import fees imposed by the destination country. These charges are not included in the product price or shipping costs and remain entirely the responsibility of the customer.
Return and refund policy
At Univers RcLoisirs, customer satisfaction is our top priority. We are committed to offering you quality products, along with transparent service that respects your rights.
1. Special orders and non-refundable deposits
Any item specially ordered at your request requires a non-refundable deposit, required at the time of ordering.
Once the item is received in store, you have 14 working days to come and collect your purchase.
After this period, the item may be returned to the supplier or put back on sale, without refund of the deposit.
2. Out-of-stock products – reservation
If you make a deposit to reserve a product that is temporarily out of stock, it will be automatically set aside for you upon receipt.
The balance must be paid upon in-store pickup, within 14 business days of notification of availability.
3. No exchanges or refunds on:
– Special orders
– Products reserved on consignment
– Opened, damaged or used items
4. Defective Products
If a product is delivered damaged or does not conform to the order, please contact us within 7 days of receipt. We will, as appropriate, offer an exchange, a refund, or a repair, in accordance with the Consumer Protection Act.
5. Return shipping costs (if applicable)
Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
Delivery responsibility
Univers RC Loisirs' responsibility ends when the package is handed over to the carrier with a valid tracking number. Delays, hold-ups, fees, or refusals related to customs authorities or postal services in the destination country are the customer's responsibility.
International orders – returns and refunds
Customs duties, import taxes, VAT, and international shipping fees are non-refundable. Any package refused by the customer or returned due to non-payment of taxes, duties, or customs fees will not be eligible for a refund of the product or shipping costs.