Privacy Policy – RC Leisure Universe Shawinigan

PRIVACY POLICY

This Privacy Policy explains how Univers RcLoisirs (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website 9tmp5w-uc.myshopify.com (the “Site”), use our services, make a purchase, or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this policy, the terms “you,” “your,” and “yours” refer to any person using the Services, whether a customer, website visitor, or any other person whose information we have collected in accordance with this policy.

Please read this privacy policy carefully. By using or accessing the Services, you agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree to this policy, please do not use or access the Services.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or to comply with operational, legal, or regulatory requirements. The revised policy will be posted on the Site, the "Last Updated" date will be updated, and we will take any other action required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information collected to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce the terms of use, and protect or defend the Services, our rights and those of our users.

Personal information we collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean data that identifies you, relates to you, describes you, or can be associated with you.

The following sections describe the specific categories and types of personal information we collect.

Information that we collect directly from you

The information you provide to us directly through our Services may include:

• Contact details, including your name, address, telephone number and email address.

• Information relating to your orders, such as your name, billing address, delivery address, payment confirmation, email and telephone number.

• Account information, including your username, password, security questions, and other data used for the security of your account.

• Customer service related information, including data you choose to share when interacting with us, for example through messages sent via the Services.

Some features of the Services may require you to provide us with certain information about yourself. You can choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we use cookies, pixels and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, including data about your device, browser, network connection, IP address, and other information related to your interaction with the Services.

We may also receive information about you from third parties, including suppliers and service providers who collect data on our behalf, such as:

• Companies that manage our Site and Services, such as Shopify.

• Our payment processing agencies, which collect payment information (e.g. bank details, credit or debit cards, billing address) to fulfill your orders and provide you with the products or services requested, in accordance with the contract concluded with you.

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third-party partners may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information obtained from third parties is processed in accordance with this privacy policy. For more information, see also the "Website and Third-Party Links" section below.

How we use your personal information

Supply of Products and Services
We use your personal information to provide you with the Services and fulfill our contract with you. This includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, and creating, managing, and maintaining your account. We also arrange shipping, facilitate returns and exchanges, and offer other features related to your account.

We can improve your shopping experience by allowing Shopify to link your account with other Shopify services you choose to use. In this case, Shopify will process your information in accordance with its own privacy policy.

Marketing and advertising
We may use your personal information for marketing and promotional purposes, including sending you communications by email, SMS or postal mail, and displaying personalized advertisements to you on our Site or other websites.

Security and fraud prevention
We use your personal information to detect, investigate, and take action against fraudulent, illegal, or malicious activity. By creating an account, you are responsible for the security of your login credentials. We recommend that you do not share your username, password, or other confidential information. If you suspect your account has been compromised, contact us immediately.

Communication and Service Improvement
We use your personal information to provide efficient customer service and improve our services. This is in our legitimate interest to maintain a responsive and satisfactory business relationship.

Cookies

Like most websites, we use cookies on our Site. To learn more about the cookies used in the operation of our Shopify store, please visit https://www.shopify.com/legal/cookies .

We use cookies to ensure the operation and improvement of our Site and Services, including to remember your actions and preferences, to perform analyses and to better understand user interaction with the Services, which falls within our legitimate interest of administering, improving and optimizing the Services.

We may also allow third parties and service providers to use cookies on our Site to tailor the services, products, and advertisements displayed on our Site and other websites.

Most browsers automatically accept cookies by default, but you can configure your browser to delete or reject cookies through its settings. Please note that deleting or blocking cookies may negatively impact your user experience and cause malfunctions or unavailability of certain features. Furthermore, blocking cookies does not guarantee that information will not be completely stopped from being shared with third parties, such as our advertising partners.

How we disclose personal information

How we disclose personal information

In certain situations, we may share your personal information with third parties, including for the performance of contracts, in the context of our legitimate interests, or for other reasons described in this privacy policy. These third parties may include:

• Suppliers or service providers acting on our behalf, such as IT managers, payment processing agencies, data analytics services, customer service, cloud storage solutions, or order processing and shipping partners.

• Business and marketing partners who assist us in providing services and sending you advertising communications, who will use your data in accordance with their own privacy policies.

• Third parties to whom you expressly consent for us to disclose certain information, for example to facilitate the shipping of products, the integration of social media widgets or third-party identifiers.

• Our affiliates or other group entities, within the framework of the legitimate management of our business.

• In the context of business transactions such as mergers, acquisitions or legal proceedings, including to meet legal obligations, enforce our terms of use, or protect our rights, as well as those of our users or third parties.

We have disclosed the following categories of personal and sensitive information in this context, as described in the sections "How we collect and use your personal information" and "How we disclose personal information":

We do not use or disclose sensitive personal information without your explicit consent, nor for the purpose of inferring characteristics about you.

Third-party websites and links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow these links to sites that are not affiliated with us or that we do not control, we encourage you to review their privacy policies, security policies, and terms of use.

We do not guarantee and are not responsible for the confidentiality, security, accuracy, completeness or reliability of the information on these third-party sites.

Furthermore, the information you provide in public or semi-public spaces, including on third-party social media platforms, may be visible to other users of the Services or the platforms concerned, without limiting our use of it, or that of third parties.

The presence of these links does not constitute an endorsement of the content of third-party platforms or their owners or operators, except as provided by the Services.

Data on children

The Services are not intended for use by children, and we do not knowingly collect any personal information about them.

If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request its deletion.

As of the effective date of this privacy policy, we are not aware that we "share" or "sell" (as defined by applicable law) personal information of individuals under the age of 16.

Security and storage of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee "absolute security." Furthermore, the information you transmit to us may not be completely secure during transmission. We therefore recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, including the need for this information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may vary and are not absolute; in some cases, we may refuse your request in accordance with the law.

• Right of access: You can request access to the personal information we hold about you, including how we use and share it.
• Right to erasure: You can request the deletion of the personal information we hold about you.
• Right to rectification: You can request the correction of the personal information we hold.
• Right to data portability: You can request a copy of your personal information and, in some cases, its transfer to a third party.
• Restriction of processing: You can request that we stop or limit the processing of your personal data.
• Withdrawal of consent: When our processing is based on your consent, you can withdraw that consent at any time.
• Right of appeal: You can contest a decision to refuse treatment by responding directly to our refusal.
• Managing your communication preferences: We may send you promotional emails, which you can opt out of at any time via the unsubscribe link. However, by unsubscribing, you will still receive non-promotional emails related to your account or orders.

You can exercise these rights through the means indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. To process your request, we may need to verify your identity by collecting certain information such as your email address or account details. In accordance with the law, you may also appoint an authorized representative to act on your behalf. Before accepting this request, we will require proof of your authorization and may ask you to verify your identity.

We will respond to your request within the time limits stipulated by applicable legislation.

Complaints

If you wish to make a complaint about how we handle your personal information, please contact us using the contact details provided below.

If you are not satisfied with our response, depending on where you live you have the right to appeal our decision by contacting us, or to submit your complaint to the competent local data protection authority.

International users

Please note that we may transfer, store, and process your personal information outside of your country of residence. This information may also be processed by our employees, service providers, and partners located in those countries.

When we transfer your data outside of Europe, we use recognized transfer mechanisms, such as the European Commission's standard contractual clauses or an equivalent contract issued by the competent authority in the United Kingdom, unless the recipient country enjoys a level of data protection deemed adequate.

Contact

For any questions regarding our privacy practices or this privacy policy, or if you wish to exercise any of your rights, you can contact us:

• By phone at 1-873-208-1050

• By email to info@urcloisirs.com

• By mail to the following address:
  RcLoisirs Universe
  1387, 105th Avenue
  Shawinigan, Quebec
  G9P 1M2
  Canada