Privacy policy

Dernière mise à jour: 11 décembre 2025
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Last updated: December 11, 2025

Univers RcLoisirs exploite cette boutique et ce site web…
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Univers RcLoisirs operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Univers RcLoisirs is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

The personal information we collect or process

When we use the term “personal information,” we are referring to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably be used to identify you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, your location, and as permitted or required by applicable law:

Contact information including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us including information you include in communications with us, for example when you contact customer service.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information about how you interact with the Services, such as how and when you access or use them.

Sources of personal information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies.
From our service providers, including when we engage them to implement certain technologies and when they collect or process personal information on our behalf.
From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

To provide, customize, and improve the Services. This includes fulfilling our contract with you, processing payments and orders, remembering your preferences and interests, sending account-related notifications, managing purchases, returns, exchanges, creating and managing your account, arranging shipping, facilitating returns, enabling reviews, and personalizing your shopping experience, including product recommendations.
Marketing and advertising. We may use your personal information to send marketing and promotional communications by email, SMS, or mail, and to display online advertisements related to products or services based on your activity on the Services.
Security and fraud prevention. We use personal information to authenticate accounts, provide secure payment experiences, detect and prevent fraud or illegal activity, and protect our Services. You are responsible for keeping your account credentials confidential.
Communicating with you. We use your information to provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal reasons. We may use personal information to comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights and those of others.

How we disclose personal information

We may disclose your personal information to third parties in certain circumstances, including:

With Shopify, service providers, and other third parties who perform services on our behalf such as payment processing, data analysis, customer support, cloud storage, and shipping.
With business and marketing partners to provide marketing services and targeted advertising. Depending on your location, you may have the right to opt out of such sharing.
When you instruct us, consent to disclosure, or request services that require sharing information, such as shipping or social media integrations.
With affiliates or within our corporate group.
In connection with business transactions, legal obligations, enforcement of policies, or protection of rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services to provide and improve them. Information submitted through the Services may be shared with Shopify and third parties located in other countries. Shopify may use personal information to provide enhanced features and is responsible for processing such data and handling related rights requests. More information is available in Shopify’s Consumer Privacy Policy and privacy portal.

Third-party websites and links

The Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices or content. Information shared on public or semi-public platforms may be visible to others without restriction.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion of such information.

Security and retention of information

No security measures are perfect. Information transmitted to us may not be secure, and we recommend avoiding non-secure channels for sensitive information. We retain personal information only as long as necessary to provide Services, meet legal obligations, resolve disputes, and enforce policies.

Your rights and choices

Depending on your location, you may have rights including access, deletion, correction, portability, and communication preferences. These rights are subject to legal limitations and verification requirements. You may exercise these rights through the Services or by contacting us.

Complaints

If you have concerns about our handling of personal information, you may contact us or lodge a complaint with the relevant data protection authority.

International transfers

Your personal information may be transferred, stored, and processed outside your country of residence. When required, we rely on recognized data transfer mechanisms.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this website with an updated “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us by email at info@urcloisirs.com, by phone, or by mail at 1387 105e Avenue, Shawinigan, QC, G9P 1M2, Canada.