Shipping policy

Shipping Policy – Univers RcLoisirs

Shipping methods
We ship primarily via Canada Post. For expedited deliveries, we may also use services such as UPS or other carriers depending on availability.

Order processing and shipping times
Orders are prepared during our regular business hours only (Monday to Friday).
Shipping is carried out as soon as the order is ready, with delivery handled by Canada Post starting the next business day following preparation.

Packaging and protection
Items are carefully packaged.

Small products are shipped in reinforced padded mailers with internal cushioning to ensure protection.

Larger or fragile items are packed in sturdy boxes with appropriate protective materials.

Shipping fees
Standard shipping fees are displayed at checkout and vary depending on weight and destination. Standard shipping is free on all orders of $100 before taxes or more.
For expedited shipping, additional fees apply. We will review available options with an alternative carrier and inform you of the applicable rates.

Restrictions
We primarily ship within Quebec and Ontario. Certain remote areas or specific territories may be excluded or subject to additional fees.

Tracking and communication
A tracking number will be provided as soon as your order has shipped so you can follow its delivery.
We will notify you in the event of any delay or issue.

Responsibility
We take all necessary measures to ensure proper delivery of your products.
Any claim regarding loss, theft, or damage must be reported within 7 days of receipt, with supporting photos.
Each case will be reviewed to determine an appropriate solution.

Thank you for trusting Univers RcLoisirs with your purchases. We are committed to providing reliable and efficient shipping so your orders arrive in the best possible condition.