🚚 Shipping
Delivery Times – Quebec & Ontario: 2 to 7 business days – Rest of Canada: 3 to 10 business days
Shipping Fees Fees are calculated automatically based on weight and destination.
In-Store Pickup Available at the following address: 1387 105e Avenue, Shawinigan. You will receive a notification when your order is ready.
Order Tracking An email with the tracking number is sent as soon as the order is shipped.
Return and Refund Policy
At Univers RcLoisirs, customer satisfaction is one of our top priorities. We are committed to offering quality products along with transparent service that respects your rights.
1. Special Orders and Non-Refundable Deposits Any item specially ordered at your request requires a non-refundable deposit at the time of purchase. Once the item arrives in store, you have 14 business days to pick it up. After this period, the item may be returned to the supplier or placed back for sale, and the deposit will not be refunded.
2. Out-of-Stock Products – Reservation If you place a deposit to reserve a temporarily out-of-stock product, it will be automatically set aside for you upon arrival. The remaining balance must be paid at pickup within 14 business days following the availability notification.
3. No Exchange or Refund on: Special orders; Products reserved with a deposit; Opened, damaged, or used items.
4. Defective Products If a product is delivered damaged or not as described, please contact us within 7 days of receiving it. We will proceed with an exchange, refund, or repair as required, in accordance with consumer protection laws.
5. Return Fees (if applicable) Return shipping costs are the responsibility of the customer, except in cases of an error on our part or a defective product.